Customer Experience Excellence
Course Overview
Course Modules
Introduction to Customer Service
Understanding Customer Expectations
Effective Communication Skills
Problem-Solving and Decision-Making
Handling Difficult Customers
Building Customer Relationships
Customer Service Across Channels
Time Management and Prioritisation
Cultural Sensitivity and Diversity in Customer Service
Continuous Improvement in Customer Service
Ethical Considerations in Customer Service
Case Studies and Role-Playing Exercises
What You Will Learn
Service Principles
Learn principles of excellent customer service.
Handling Inquiries
Develop skills to handle customer inquiries and complaints effectively.
Building Relationships
Understand techniques for building strong customer relationships.
Case Studies
Explore case studies of successful customer service practices.
Satisfaction & Loyalty
Gain insights into improving customer satisfaction and loyalty.
Expert Engagement
Engage with experts in customer service and management.
High-Quality Service
Enhance your ability to deliver high-quality service.
Validation
Obtain a certificate to showcase your customer service skills.
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